Subject: Winee
From: Mohd Sami <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sun, 15 Apr 2018 15:29:16 +0530 (IST)

Sellers can expect payment 8 business days after an event date. 

As outlined in our terms and conditions, we guarantee that sellers receive payment provided they have supplied the tickets they sold to the buyer, and the buyer could successfully gain entry to the event using those tickets. The delay of payment for 8 days after the event allows us to ensure this. 

If the buyer was not successful in gaining entry due to an issue with the tickets that we deem to be your responsibility, then we reserve the right to withhold your payment and investigate the matter. However, if the buyer was not successful in gaining entry due to an issue that is their own responsibility, such as being unavailable to receive the tickets, or damaging the tickets after having received them, then you will still be paid. 

As a reminder, please check that the "Getting Paid" payment method registered on your account is still valid. viagogo always pays to the payment method which is selected as your default for Getting Paid. 

To update your "Getting Paid" details, sign in to your account on the viagogo website and select "Payment Methods". Please note that the account should only contain alphanumeric characters (a-z, 0-9) otherwise it is unlikely to be accepted by the bank.