From: Ashwinee Latchayya <[email-masked]>
To: Subhojit Hati <[email-masked]>
Date: Fri, 13 Apr 2018 15:59:36 +0530 (IST)

Dear Karen, 

Thank you for contacting us. 

You have sold 4 ticket(s) for Diving - Commonwealth Games 2018 on 11 April 2018 . Here is a summary of your order: 

Transaction 1: 16406859 
Amount of tickets: 2 
Section: Section B 
Transaction state: Pending Seller Payment 

Transaction 2: 16405422 
Amount of tickets: 2 
Section: Section B 
Transaction state: Not fulfilled 

When selling tickets on viagogo, the seller commits to providing the tickets that were listed. If a seller informs us that they are unable to do so, viagogo will start trying to find replacement tickets for the buyer, and in doing this there may be additional costs for which the seller is liable. 

As we have not yet located replacement tickets for your buyer we are unable to inform you of the amount, but rest assured that you will be informed of the charge amount when your sale has been replaced. 

In future, please ensure that you are able to provide the tickets that you list for sale, as that will guarantee you payment and avoid any extra charges.