Subject: Fwd: X-lite Phone Codes
From: Viraat Joshi <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: robert cosgrove <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 13 Apr 2018 12:10:32 +0530 (IST)

Hi Guys, 

Please refer to the phone codes mentioned below . Please use these phone codes everyday without fail. 

Thanks 

	

IMPORTANT INFO 

DATE 	

12.04.2018 

TOPIC 	

X-lite Phone Codes 

DETAILS 	

You should all have X-lite soft phones installed on your computers now. 

All agents are required to log into the correct phone codes at all times. 

	

10 	

Extended Wrap Up 	

Extra time needed to wrap up a call 

11 	

Log In 	

You must log in first thing each morning, regardless of what you will be doing that day 

12 	

Personal 	

Personal time, beyond breaks etc. 

13 	

Log Out 	

	

14 	

E-mails 	

For e-mail only work on the Buyer team (when asked not to take calls by your TL, and focus on e-mails only). 
But only to be used when instructed to do so by your TL. 

15 	

Break 	

Lunch Breaks 

16 	

PS-Work 	

For use by the PS Team Only 

17 	

Meeting 	

When attending a meeting 

18 	

Training 	

When giving/receiving training 

19 	

Translations 	

This can only be used if approved by TL 
	20 	Internal Requests 	This can only be used if approved by TL. This is for Fraud, Special Ops or other areas asking for a particular support. 
	21 	High Risk Verification 	Only to be used by the agent working on High Risk 

22 	

status check 	

Used to check your status 

When you first log in you must log into 11 and then immediately log in to 14 (Emails). 

Agents are required to log in and log out on time and correctly log their breaks. 

Agents can no longer use another agent's computer, every agent must use the computer that has been assigned to them.