Subject: Ash
From: Mohd Sami <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 11 Apr 2018 15:01:40 +0530 (IST)

Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. If there are any issues with the tickets (e.g. they send invalid tickets), they will not be paid. In addition, we register payment information for all sellers and are able to charge a fine if issues arise with their tickets. These security measures ensure that fraudulent sellers do not operate on our marketplace, and that our buyers are protected. 

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund.