Subject: Fwd: CM Mail Issue: (TID: 16218127, event date: 2018/03/27 ; Fan seller ; Event name: The Wombats)
From: Ashwinee Latchayya <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Wed, 11 Apr 2018 13:40:52 +0530 (IST)

Hi Kritika, 

As per your request, after checking the other transaction history. 

The email that the seller sent as proof was for another transaction. 

Thank you for informing Brian about the same. 

From: "Brian Sexton" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "ashwinee" <[email-masked]> 
Sent: Tuesday, April 10, 2018 3:14:33 AM 
Subject: Re: CM Mail Issue: (TID: 16218127, event date: 2018/03/27 ; Fan seller ; Event name: The Wombats) 

Hi Kritika & Ashwinee, 

I have sent you the proof just now. 

Let me know what you think of the proof, it doesn't seem conclusive to me but I'd like to hear your opinion. 

Kind regards, 

Brian 

From: Kritika Mirchandani <[email-masked]> 
Sent: 09 April 2018 11:27:04 
To: Brian Sexton 
Cc: ashwinee 
Subject: CM Mail Issue: (TID: 16218127, event date: 2018/03/27 ; Fan seller ; Event name: The Wombats) 
Hi Brian, 

TID: 16218127 

According to case notes the Seller didn't fulfil and no replacement was found. Hence, seller was charged. 
He claims having spoken to Ana and provided the tracking number. No such records found on the case history. 

The seller keeps insisting that he was informed that he won't be charged after speaking to Ana on the phone. 

Now the seller has sent the proof requested on CM of the communication of call history. 

Can you please check the proof and check the phone number on it as we won't be able to figure it out. 

Regards 
Kritika