Subject: LMS Transaction States
From: Brian Sexton <[email-masked]>
To: "[email-masked]'" <[email-masked]>
Cc: Viraat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Maiwenn Gouthe <[email-masked]>
Date: Tue, 10 Apr 2018 16:46:08 +0000

Hi everyone,

For LMS when an order is 'Pending Pickup' it means that tickets are ready for the buyer to pick-up.

It means LMS have received and sorted the tickets, they have taken the necessary action on their end.

Agents should not be emailing LMS for cases where the transaction state is 'Pending Pickup'.

Please refer to the LMS transaction states:

Pending Shipment Creation

The transaction has not been shipped yet and the shipping label has not been printed yet

Pending shipment

Shipping label has been printed, but the transaction hasn’t been shipped yet

In Transit

Tickets have been posted and are on their way to viagogo

Pending Transfer

Transaction has been delivered to viagogo drop off point

Pending Pickup

Tickets have been packed by the LMS team and are ready for collection.

Pending Seller Payment

The tickets have been successfully collected by the buyer and the seller will be paid

If there are any queries about LMS or if any agent thinks they need to contact LMS please inform your Floor Support.

@FS -if you receive any queries from agents regarding LMS that you are unsure of please flag them on the Google Doc and myself or Jelena will look into them.

Please do not contact LMS unnecessarily.

Kind regards,

Brian