Subject: CM Mail Issue: (TID: 16218127, event date: 2018/03/27 ; Fan seller ; Event name: The Wombats)
From: Kritika Mirchandani <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: ashwinee <[email-masked]>
Date: Mon, 9 Apr 2018 15:57:04 +0530 (IST)

Hi Brian, 

TID: 16218127 

According to case notes the Seller didn't fulfil and no replacement was found. Hence, seller was charged. 
He claims having spoken to Ana and provided the tracking number. No such records found on the case history. 

The seller keeps insisting that he was informed that he won't be charged after speaking to Ana on the phone. 

Now the seller has sent the proof requested on CM of the communication of call history. 

Can you please check the proof and check the phone number on it as we won't be able to figure it out. 

Regards 
Kritika