Subject: Re: SS ESC: (TID: 14288500 ; Power Seller IT{EUROPE}; Event name: Milan vs Inter ; ; Event date: 2018/04/04)
From: Sara Boccalini <[email-masked]>
To: India SS Escalations <[email-masked]>
Cc: 'Kritika Mirchandani' <[email-masked]>, ashwinee <[email-masked]>, Brian Sexton <[email-masked]>
Date: Wed, 4 Apr 2018 11:47:46 +0000

Hi Guys,

the email the buyer sent is not from Milan but from ticketone.

the email said that the tickets attached to the buyer email will be cancelled, this mean that is buyer fault that tickets have been cancelled.

he is not entitled to any refund

Regards

Sara

________________________________
From: India SS Escalations
Sent: 04 April 2018 12:00:25
To: Sara Boccalini
Cc: 'Kritika Mirchandani'; ashwinee; Brian Sexton; India SS Escalations
Subject: RE: SS ESC: (TID: 14288500 ; Power Seller IT{EUROPE}; Event name: Milan vs Inter ; ; Event date: 2018/04/04)

Assigned to Sara.

Stephen.

From: Brian Sexton
Sent: 04 April 2018 11:57
To: India SS Escalations <[email-masked]>
Cc: 'Kritika Mirchandani' <[email-masked]>; ashwinee <[email-masked]>
Subject: FW: SS ESC: (TID: 14288500 ; Power Seller IT{EUROPE}; Event name: Milan vs Inter ; ; Event date: 2018/04/04)

Hi,

Could someone please check this, buyer is claiming tickets are invalid, there’s an email correspondence between the buyer and AC Milan attached.

Has seller been informed tickets are invalid?

Kind regards,

Brian

From: Kritika Mirchandani [mailto:[email-masked]]
Sent: Tuesday 3 April 2018 15:32
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: ashwinee <[email-masked]<mailto:[email-masked]>>
Subject: SS ESC: (TID: 14288500 ; Power Seller IT{EUROPE}; Event name: Milan vs Inter ; ; Event date: 2018/04/04)

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________________________________

Hi Brian,

TID: 14288500

Buyer emailed claiming that the tickets received have been voided and hence not valid for the event.

We informed the buyer that tickets are valid although the event has been rescheduled.

Buyer kept insisting informing that AC Milan stated that tickets have been voided.

Please find the proof of email exchange.

Can you check if proof is valid ?

Regards,

Kritika