Subject: FW: SS ESC: (TID: 14288500 ; Power Seller IT{EUROPE}; Event name: Milan vs Inter ; ; Event date: 2018/04/04)
From: Brian Sexton <[email-masked]>
To: India SS Escalations <[email-masked]>
Cc: 'Kritika Mirchandani' <[email-masked]>, ashwinee <[email-masked]>
Date: Wed, 4 Apr 2018 10:57:11 +0000

Hi,

Could someone please check this, buyer is claiming tickets are invalid, there’s an email correspondence between the buyer and AC Milan attached.

Has seller been informed tickets are invalid?

Kind regards,
Brian

From: Kritika Mirchandani [mailto:[email-masked]]
Sent: Tuesday 3 April 2018 15:32
To: Brian Sexton <[email-masked]>
Cc: ashwinee <[email-masked]>
Subject: SS ESC: (TID: 14288500 ; Power Seller IT{EUROPE}; Event name: Milan vs Inter ; ; Event date: 2018/04/04)

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Hi Brian,

TID: 14288500

Buyer emailed claiming that the tickets received have been voided and hence not valid for the event.
We informed the buyer that tickets are valid although the event has been rescheduled.

Buyer kept insisting informing that AC Milan stated that tickets have been voided.

Please find the proof of email exchange.

Can you check if proof is valid ?

Regards,
Kritika

Subject: Mimecast Attachment Protection Instructions
From: <[email-masked]>
To: Brian Sexton <[email-masked]>
Date: Tue, 3 Apr 2018 15:29:43 +0100

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SENDER:  "Kritika Mirchandani" <[email-masked]>
SUBJECT: SS ESC: (TID: 14288500 ;  Power Seller IT{EUROPE}; Event name: Milan vs Inter ;  ; Event date:  2018/04/04)
SENT:    03 Apr 2018 16:01
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