Subject: [REMINDER] - Transaction states and Listing states – Short version
From: Robert Cosgrove <[email-masked]>
To: "[email-masked]'" <[email-masked]>
Cc: Brian Sexton <[email-masked]>, Jelena Kalcuka <[email-masked]>
Date: Wed, 4 Apr 2018 09:15:58 +0000

REMINDER

DATE

04.04.2018

TOPIC

Transaction states and Listing states – Short version

DETAILS

Transaction States – Short Version

Pending Seller Confirmation

Transaction has been authorised, seller has been informed about the sale. We are waiting for the seller to confirm – they have 48 hours to confirm. ( If less than 48hrs to the event seller must confirm in time for buyer to attend the event)

Pending Shipment Creation

Transaction has been confirmed by the seller.
Seller has tickets in hand. Buyer can still change address, if needed, without us having to contact the seller

Pending Shipment

Courier Delivery Method (e.g. UPS). Transaction has been confirmed by the seller and they have printed the shipping label. Seller must be contacted before updating delivery address

Pending Courier Pickup

Courier delivery method (e.g. UPS). Seller has printed the shipping label and has scheduled a courier collection. Seller must be contacted before updating delivery address

Pending User Entered Tracking

Domestic Delivery Method (e.g. Royal Mail Special Delivery). Transaction has been confirmed by the seller and they have printed the shipping label – very likely that the order will be sent soon, if not already sent. Seller must be contacted before updating delivery address

In Transit

Tickets have been posted and buyer has been given the tracking number via email.

Pending Seller Payment

Tickets have been delivered to the buyer or uploaded. We are now waiting to pay seller.

Pending Transfer
(only for Pick Up tickets)

Seller has sent tickets to our LMS point. We are waiting to receive them

Pending Pickup
(only for Pick Up tickets)

Tickets are ready to be collected by buyer. Buyer has received collection information.
Once picked up by the buyer, the LMS team manually move the transaction to Pending Seller Payment.

Pending Requirement for Payment

We are holding payment to seller – buyer reported an issue with tickets or was RAG and we are running an investigation (move transaction to ‘stop seller payment on CSL). Buyers are not able to download E-tickets

Complete

Seller has posted/uploaded tickets.  No issue with the TID, seller has been paid.

Refunded

Order fully refunded to buyer (no payment to seller). This only happens if we cannot find replacement, subs or event was cancelled.

Listing States

Active

Listing is visible and available for purchase on viagogo website

Inactive

Seller has put the listing as inactive so is not visible and not available for purchase.
If the event is too close for shipping, internally system puts as inactive state.

Expired

The listing has expired and has not been purchased. Seller is free to use the tickets themselves, as it has not sold. Event has passed.

Fully Sold

All tickets in a listing have sold

Deleted

The seller has deleted an active/fully sold listing by themselves

LMS Listing States

Pending Ticket Receipt

Seller has listed tickets for an event that is eligible for LMS or seller had an existing listing which they have actively chosen to send to LMS via the My Account section of the website.

In Transit

Tickets are shipped and have been scanned by UPS. Tickets are active on the website only if more than 3 days to the event remain.

Delivered

Tickets have been delivered by UPS to a viagogo drop off point. Tickets will always be active on the website, regardless of the # of days to event remaining.

Received

Tickets have been received by the LMS team.