Subject: 2018/04/03 ; TID: 16133465 ; Buyer - Internal - Other Questions ; Event date: 2018/06/21 ; Power Seller ; Event name: Louane ;
From: Ashwinee Latchayya <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Tue, 3 Apr 2018 16:27:45 +0530 (IST)

Hi Kritika, 

The buyer claims that according to EU law when making purchase on internet you can choose which network you want to payment to go through. 

And she chose visa and that wasn't respected. 

I called her as her queries were unclear and she explained the same thing to me. 

She wants to be refunded as the network she chose while making the payment wasn't respected. 

Can you advise ? 

Many thanks, 
Ashwinee.