Subject: 2018/04/03 ; TID: 16218127 ; Seller - Why do I see a charge on my payment? ;l event date: 2018/03/27 ; Fan seller ; Event name: The Wombats ; Seller wants to get his issue escalated
From: Ashwinee Latchayya <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Tue, 3 Apr 2018 14:53:51 +0530 (IST)

Hi Kritika, 

According to case note ; seller didn't fulfil and no replacement was found. Hence, seller was charged. 
He claims having spoken to Ana and provided the tracking number. No such records found on the case history. 

The seller keeps insisting that he was informed that he won't be charged after speaking to Ana on the phone. 

And now he is insisting to get this case escalated to Eric Baker. 

Can you advise ? 

Many thanks, 
Ashwinee.