Subject: Emailing customers - Follow Ups
From: Viraat Joshi <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, robert cosgrove <[email-masked]>, Maiwenn Gouthe <[email-masked]>
Date: Tue, 3 Apr 2018 14:23:18 +0530 (IST)

Hi Guys , 
Please note the update and ensure this is implemented : 

When ever an agent sets a follow up - the customer has to be emailed. Not emailing the customer creates concerns as they are not aware their case is being worked on. 

Please always email customers : By emailing a response to the customer , advise we are investigating , etc. 

Kind Regards 
Viraat Joshi