Subject: 2018/03/28 ; TID: 15978122 ;- Seller - When do I get paid? -Event Date: 2018/03/11 - Fan Seller - Event Name: Inter vs Napoli ; Seller chasing payment
From: Ashwinee Latchayya <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Wed, 28 Mar 2018 15:35:58 +0530 (IST)

Hi Kritika, 

The seller is complaining as his sale was cancelled and refunded to the buyer. 

He claims that he didn't know the tickets had to be personalised. 

An Italian agent subbed the order when the buyer informed that the tickets uploaded weren't personalised. The seller claims that everything is okay with another one of his order (15932704 - same event) and that he didn't personalise the ticket. 

The seller was also charged. 

Can you advise ? 

Many thanks, 
Ashwinee.