Subject: Re: 2018/03/28 ; TID: 15835177 ; Seller - Internal - Payment Issues - Event Date: 2018/03/08 - Fan seller - Event Name: Suprême NTM -Seller chasing payment
From: Jelena Kalcuka <[email-masked]>
To: Viraat Joshi <[email-masked]>
Cc: ashwinee <[email-masked]>
Date: Wed, 28 Mar 2018 10:01:40 +0000

Hi guys,

This seller had 2 sales for this event 15833892 and 15835177 and uploaded same tickets.

For order  15833892 he uploaded original e-tickets and and buyer of this transaction get in successfully and seller been paid.

For order 15835177 he uploaded a scan of same ticket as for 15833892 and buyer had RAG  and provided proof from venue that tickets were not valid.

Kind regards

Jelena

________________________________
From: Viraat Joshi <[email-masked]>
Sent: 28 March 2018 10:35:50
To: Jelena Kalcuka
Cc: ashwinee
Subject: Fwd: 2018/03/28 ; TID: 15835177 ; Seller - Internal - Payment Issues - Event Date: 2018/03/08 - Fan seller - Event Name: Suprême NTM -Seller chasing payment

Hi Jelena,

This case was flagged to Brian before by the agent :

Seller has been informed several times that he wont get paid as buyer was refused entry at the gate (RAG), However the seller claims that according to ticket master - tickets were scanned and recorded at the gate.

Can we investigate this further ?

Please advise.

Thanks

Kind Regards
Viraat Joshi

________________________________
From: "ashwinee" <[email-masked]>
To: "Viraat Joshi" <[email-masked]>
Sent: Wednesday, 28 March, 2018 12:44:03
Subject: 2018/03/28 ; TID: 15835177 ;  Seller - Internal - Payment Issues - Event Date: 2018/03/08 - Fan seller - Event Name: Suprême NTM -Seller chasing payment

Hi Viraat,

As per Brian's instruction, the seller has been informed several times now that he won't get paid as buyer was ragged.

However, the seller claims that according to ticketmaster, the buyer has attended the event as the tickets were scanned and thus recorded.

Can you please flag this back to Brian ?

Many thanks,
Ashwinee.