Subject: 2018/03/26 TID: 13531663 ; Buyer - Internal - Other Questions - 2018/03/23 - Seller Type- Power Seller AU ; Bruno Mars- Buyer chasing refund
From: Ashwinee Latchayya <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Mon, 26 Mar 2018 13:21:06 +0530 (IST)

Hi Kritika, 

the buyer was informed seller can't fulfil and offered alternative tickets. He chose to be refunded and the case was escalated to payments. 
Seller was informed that buyer declined offer & he then said he will fulfil with E tickets. 

One day before the event seller fulfilled providing E tickets. However, as the buyer was informed he will be refunded and that he was travelling for the event ; he purchased new tickets. 

The buyer didn't event download the tickets. He is chasing refund and is really upset about this situation. 

Broker missed MSBD. 

Can you advise ? 

Many thanks, 
Ashwinee.