Subject: Re: 2018/03/23 ; TID: 12160031 ; Buyer - My payment has been declined ;Event cancelled ; 30 day(s), 13 hours ago Buyer ; Lady Gaga; buyer chasing refund
From: Kritika Mirchandani <[email-masked]>
To: ashwinee <[email-masked]>
Date: Mon, 26 Mar 2018 12:11:47 +0530 (IST)

Refunded. 

buyer has been refunded in this case, there is no need to give us a new bank details as money will go back not on to buyers card,but on to buyer's bank account. Please advise buyer to contact her bank and check with bank, they should help her to allocate money 

From: "Kritika Mirchandani" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Sent: Friday, 23 March, 2018 14:12:02 
Subject: Fwd: 2018/03/23 ; TID: 12160031 ; Buyer - My payment has been declined ;Event cancelled ; 30 day(s), 13 hours ago Buyer ; Lady Gaga; buyer chasing refund 

Flagged. 

From: "ashwinee" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Friday, 23 March, 2018 11:30:20 
Subject: 2018/03/23 ; TID: 12160031 ; Buyer - My payment has been declined ;Event cancelled ; 30 day(s), 13 hours ago Buyer ; Lady Gaga; buyer chasing refund 

PFB 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Tuesday, 13 March, 2018 15:06:30 
Subject: TID: 12160031 ; Event name: Lady Gaga [cancelled] / 20 day(s), 17 hours ago ; buyer chasing refund 

Hi Kritika, 

Buyer emailed claiming the card she used to make the purchase isn't valid anymore. 

The refund email was sent to the buyer about a month ago. The TS: is Refunded. 

Buyer emailed informing she can provide another card details. 

I'm not sure whether the refund has been initiated and buyer has received the refund or not. 

Can you please advise ? 

Many thanks, 
Ashwinee.