Subject: RE: 2018/03/23 ; TID: 15580664 ; Buyer - Wrong Section -eTicket ; Event date: 2018/04/06 ; Broker US ; Event name: Celine Dion ; wrong tickets
From: Brian Sexton <[email-masked]>
To: 'Kritika Mirchandani' <[email-masked]>
Cc: ashwinee <[email-masked]>
Date: Fri, 23 Mar 2018 11:29:10 +0000

Hi Kritika,

I have asked On Call for an update again just now, I will let you know when they respond.

Kind regards,
Brian

From: Kritika Mirchandani [mailto:[email-masked]]
Sent: Friday 23 March 2018 11:29
To: Brian Sexton <[email-masked]>
Cc: ashwinee <[email-masked]>
Subject: Fwd: 2018/03/23 ; TID: 15580664 ; Buyer - Wrong Section -eTicket ; Event date: 2018/04/06 ; Broker US ; Event name: Celine Dion ; wrong tickets

Hi Brian,

Is there any update on this case?

Regards
Kritika
________________________________
From: "Kritika Mirchandani" <[email-masked]<mailto:[email-masked]>>
To: "Brian Sexton" <[email-masked]<mailto:[email-masked]>>
Cc: "ashwinee" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 14 March, 2018 16:34:29
Subject: Fwd: 15580664 ; Broker US ; Event name: Celine Dion ; Time to event:   23 day(s), 17 hours away ; wrong tickets

Hi Brian,

Is there any update on this case?

Regards
Kritika
________________________________
From: "Brian Sexton" <[email-masked]<mailto:[email-masked]>>
To: "EDMTeam" <[email-masked]<mailto:[email-masked]>>
Cc: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>, "Robert" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 22 February, 2018 19:32:09
Subject: FW: 15580664 ; Broker US ; Event name: Celine Dion ; Time to event:  43 day(s), 18 hours away ; wrong tickets

Hi,

E-2459979

This seller listed tickets for this event in section: Orchestra 4.

But now, that is split into Front Orchestra 4 and Rear Orchestra 4.

Now the buyer is complaining but is the seller at fault here, they should not have had the option to list as Orchestra 4, maybe the map was changed at some point, they listed on 24/1/2018.

Any help would be appreciated.

Kind regards,
Brian

From: Ashwinee Latchayya [mailto:[email-masked]]
Sent: Thursday 22 February 2018 08:45
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Robert Cosgrove <[email-masked]<mailto:[email-masked]>>
Subject: TID: 15580664 ; Broker US ; Event name: Celine Dion ; Time to event: 43 day(s), 18 hours away ; wrong tickets

Hi Brian,

Buyer received wrong tickets.

On transaction it's : Orchestra 4
On ticket it's : Rear Orchestra 4

Many thanks,
Ashwinee.