Subject: Fwd: Lady Gaga Refund e-mails - TID 13492255
From: Urvika Chaudhary <[email-masked]>
To: Viagogo Group <[email-masked]>
Date: Fri, 23 Mar 2018 11:11:09 +0530 (IST)

Hi Team, 

Please follow the below instructions: 

Do not send the refund e-mails advising the buyers to update their "getting paid methods". These e-mails are confusing the buyers as they are being used incorrectly. 

These e-mails are only to be used by the team processing the refunds for Lady Gaga that are too old to process . The blurbs should not be copied and pasted and used on another case. 

also inform the buyer that they are NOT entitled to a refund as they returned the tickets AFTER the deadline. 

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked] 

From: "Brian Sexton" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, March 22, 2018 9:11:46 PM 
Subject: FW: Lady Gaga Refund e-mails - TID 13492255 

Hey Urvika , 

Can you please advise this (and the other agents) agent not to send the refund e-mails advising the buyers to update their "getting paid methods". These e-mails are confusing the buyers as they are being used incorrectly. 

These e-mails are only to be used by the team processing the refunds for Lady Gaga that are too old to process . The blurbs should not be copied and pasted and used on another case. 

Can you also inform the agent to advise that buyer that they are NOT entitled to a refund as they returned the tickets AFTER the deadline. 

Thanks, 

Jamie