Subject: Re: TID: 16132934 ; VAT exemption
From: Kritika Mirchandani <[email-masked]>
To: ashwinee <[email-masked]>
Date: Thu, 22 Mar 2018 17:07:09 +0530 (IST)

Hi, 

Please explain the buyer that we can't divulge info like this. 

Kritika 

From: "ashwinee" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 22 March, 2018 15:15:44 
Subject: Fwd: TID: 16132934 ; VAT exemption 

Hi Kritika, 

PFB 

From: "Kritika Mirchandani" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Sent: Friday, 16 March, 2018 16:33:14 
Subject: Re: TID: 16132934 ; VAT exemption 

You can use this blurb: 

We can also assure that if VAT is charged on an order it is done so in accordance with the laws and regulations of the countries in which viagogo operates. This is not an amount that can be refunded to you and as my colleague advised the order cannot be cancelled or refunded. 

We apologise for any inconvenience that may have been caused and appreciate your understanding that this order will not be cancelled or refunded (in part or in full. 

Kritika 

From: "ashwinee" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Friday, 16 March, 2018 16:16:42 
Subject: TID: 16132934 ; VAT exemption 

Hi Kritika, 

Can you please advise what to reply the buyer in this situation? 

Buyer is enquiring about the procedure to follow in order to get a VAT exemption on his order. 
He has a company and a number of VAT Intracommunity. 

Thank you, 
Ashwinee.