Subject: 2018/03/21 ; TID: 9091343 ; Proof of Bank Statement ; Event cancelled ; Event name: Lady Gaga [cancelled] - Buyer chasing refund
From: Ashwinee Latchayya <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Wed, 21 Mar 2018 18:35:56 +0530 (IST)

Hi Kritika, 

Manual payment details was requested from buyer and escalated to payments. 
Payments came back requesting to ask the buyer to provide proof from the bank that they could not locate the payment with the number sent to him. 

The buyer now wants to know which bank was the refund processed as he had 2. One of which he doesn't hold any account anymore. 

Can you check with payments to get this information please ? 

Many thanks, 
Ashwinee. 

From: "Brian Sexton" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "ashwinee" <[email-masked]> 
Sent: Saturday, 17 March, 2018 22:04:45 
Subject: RE: Flagging issue: TID: 9091343 ; Event name: Lady Gaga [cancelled] - Buyer chasing refund 

Hi Kritika, 

Could you please request manual payment details from the buyer and then escalate to payments. 

Kind regards, 

Brian 

From: Kritika Mirchandani [mailto:[email-masked]] 
Sent: Friday 16 March 2018 10:34 
To: Brian Sexton <[email-masked]> 
Cc: ashwinee <[email-masked]> 
Subject: Flagging issue: TID: 9091343 ; Event name: Lady Gaga [cancelled] - Buyer chasing refund 

Hi Brian, 

TID: 9091343, Event name: Lady Gaga [cancelled] 

Buyer claims not getting any refund. 

Another agent provided the buyer with ARN number stating that the his bank should be able to locate the funds with this. 

The buyer informed that if he was refunded on the account he made the purchase ; then the refund must have been rejected as this account is closed. 

Can you please advise ? 

Many thanks, 

Kritika