Subject: RE: 14425200 ; Broker UK{europe} ; 2 day(s), 12 hours away ; Sam Smith) - Empty Envelope
From: India SS Escalations <[email-masked]>
To: Anezka Koubkova <[email-masked]>
Cc: 'Kritika Mirchandani' <[email-masked]>, ashwinee <[email-masked]>, Brian Sexton <[email-masked]>, "India SS Escalations" <[email-masked]>
Date: Mon, 19 Mar 2018 16:45:45 +0000

Assigned to Anezka.

Stephen.

From: Brian Sexton
Sent: 19 March 2018 16:11
To: India SS Escalations <[email-masked]>
Cc: 'Kritika Mirchandani' <[email-masked]>; ashwinee <[email-masked]>
Subject: TID: 14425200 ; Broker UK{europe} ; 2 day(s), 12 hours away ; Sam Smith) - Empty Envelope

Hi,

This buyer reports empty envelope. They say just the Confirmation Email was inside.

Could someone please investigate this with the Broker UK?

Kind regards,
Brian

From: Kritika Mirchandani [mailto:[email-masked]]
Sent: Monday 19 March 2018 08:25
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: ashwinee <[email-masked]<mailto:[email-masked]>>
Subject: SS ESC: (TID: 14425200 ; Broker UK{europe} ; Time to event: 2 day(s), 12 hours away ; Event name: Sam Smith)

Hi Brian,

TID: 14425200

The buyer claims to have received an envelope with an order confirmation and no tickets inside.

Buyer claims that she went to the post office to check the weight of the package. When the order was shipped it weighed 0.50kg and when she checked the weight it was 0.36kg.

Can you please ask Seller if he has shipped the tickets?

Regards
Kritika