Subject: Fwd: [IMPORTANT INFO] - Requesting proof to be uploaded by customers
From: Viraat Joshi <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Brian Sexton <[email-masked]>, robert cosgrove <[email-masked]>
Date: Sun, 18 Mar 2018 10:36:43 +0530 (IST)

Hi Guys , 

Please note the below update : 

From: "Brian Sexton" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]> 
Cc: "David Lee" <[email-masked]> 
Sent: Sunday, 18 March, 2018 00:03:49 
Subject: FW: [IMPORTANT INFO] - Requesting proof to be uploaded by customers 

Hi Viraat, 

Please inform the floor. 

	

IMPORTANT INFO 

DATE 	

15.03.2018 

TOPIC 	

Requesting proof to be uploaded by customers 

DETAILS 	

When requesting proof from buyers over the phone make sure you are informing them of the following: 

1. Please do not reply directly to this e-mail. 

2. When you are ready to upload your documents/images please click the link in the e-mail 

3. This will then take you to the account login page where you will need to login 

4. When prompted you can upload the document and image files. 

5. The upload proof link can be used multiple times if there are more than one document or image files. 

6. Remind the customer that replying directly to the e-mail will mean their proof and any response they have sent will not be visible on their account and appear not received. 

Any questions please ask your TL. 

KB LINK