Subject: RE: Flagging issue: TID: 9091343 ; Event name: Lady Gaga [cancelled] - Buyer chasing refund
From: Brian Sexton <[email-masked]>
To: 'Kritika Mirchandani' <[email-masked]>
Cc: ashwinee <[email-masked]>
Date: Sat, 17 Mar 2018 16:34:45 +0000

Hi Kritika,

Could you please request manual payment details from the buyer and then escalate to payments.

Kind regards,
Brian

From: Kritika Mirchandani [mailto:[email-masked]]
Sent: Friday 16 March 2018 10:34
To: Brian Sexton <[email-masked]>
Cc: ashwinee <[email-masked]>
Subject: Flagging issue: TID: 9091343 ; Event name: Lady Gaga [cancelled] - Buyer chasing refund

Hi Brian,

TID: 9091343, Event name:  Lady Gaga [cancelled]

Buyer claims not getting any refund.

Another agent provided the buyer with ARN number stating that the his bank should be able to locate the funds with this.

The buyer informed that if he was refunded on the account he made the purchase ; then the refund must have been rejected as this account is closed.

Can you please advise ?

Many thanks,
Kritika