Subject: Fwd: Escalation Subjects
From: Fatoumata Altmueller <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Fri, 16 Mar 2018 11:15:19 +0530 (IST)

From: "Poonam Chawla" <[email-masked]> 
To: "Fatoumata Altmueller" <[email-masked]> 
Sent: Friday, 16 March, 2018 11:13:27 
Subject: Fwd: Escalation Subjects 

From: "Uday Singh" <[email-masked]> 
To: "Poonam Chawla" <[email-masked]>, "Mansi Chhabra" <[email-masked]>, "Danish Khan" <[email-masked]> 
Cc: "Uday" <[email-masked]> 
Sent: Friday, 16 March, 2018 09:37:30 
Subject: Escalation Subjects 

Both - Internal - Account Recovery 
Both - Internal - Media Enquiries 
Both - What are viagogo's fees? 
Both - What is the viagogo Guarantee? 
Both - What is viagogo? 
Buyer - Can I buy tickets that are personalised with someone else's name on them? 
Buyer - Can I cancel or change my purchase? 
Buyer - How do I download my e-tickets? 
Buyer - Incorrect Email Entry Check 
Buyer - My event is cancelled or postponed - What do I do? 
Buyer - When will I receive my tickets? 
Callback Request 
Chargeback Feedback 
Customer Mail 
Customer Reply from Task case 
Local Delivery Address Required 

Regards, 
Uday Singh