Subject: Escalating queries
From: Viraat Joshi <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Brian Sexton <[email-masked]>, robert cosgrove <[email-masked]>
Date: Thu, 15 Mar 2018 16:42:41 +0530 (IST)

Hi Guys, 

Please note : while escalating queries to your FS please make sure the subject lines are correctly mentioned as advised before. Also please make sure email is drafted and formatted properly. Any email that is not formatted properly will be sent back to you by FS . 

For scenario where event is closer - Please mark the email high priority before sending it to your FS. 
@FS : Please ensure you do the same before sending it to Limerick. 

As Floor Support gets multiple queries it is important they don't spend extra time to fix the email before forwarding it to Limerick. 

Please ensure every agent is implementing this with immediate effect. 

Thanks 

Kind Regards 
Viraat Joshi