Subject: Fwd: Blocked Users
From: Viraat Joshi <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Brian Sexton <[email-masked]>, robert cosgrove <[email-masked]>
Date: Thu, 15 Mar 2018 13:59:34 +0530 (IST)

Hi guys, 

We have discovered something regarding blocked users. 

· If a user is blocked and their email address shows ‘DELETED-‘ this is because they deleted their own account and when a user deletes their own account they are automatically blocked. If a user has a query in this case, please email Brian, Maxime or Jelena and we can un-delete and unblock the user if needed. 

· If a user is blocked and their email account does not show ‘DELETED-‘ then they are blocked for fraudulent reasons and you can use the ‘blocked blurb’. 

“You have been blocked from viagogo / 08 (b) - Why can't I log in? (user is BLOCKED)” blurb. 

Thanks 

Kind Regards 

Viraat Joshi