Subject: viagogo Targets - Revised
From: Viraat Joshi <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: saurabh <[email-masked]>, Swati Shukla <[email-masked]>
Date: Mon, 12 Mar 2018 18:27:54 +0530 (IST)

Hi Guys, 

Please note as per business requirements the target has now been revised effective tomorrow . Each agents has the option to select the target they want to achieve . Once target is done - agents are free to leave for the day. 

1. Target 8 Hours : Agents need to complete 8 hours . NO option of leaving early. 

2. Target 2 hours OT at base : Flexible shift + OT 2 hours payout at base percentage. 

3. Target 2 hours OT at 135% : Flexible shift + OT 2 hours payout at 135 % 

4. Target 2 hours OT at 150 % : Flexible shift + OT 2 hours payout at 150% 

5. Target 4 hours OT at 135% : Flexible shift + OT 4 hours payout at 135% 

6. Target 4 hours OT at 1505 : Flexible shift + OT 4 hours payout at 150% 

The Flexible shifts will now operate between 08:00 - 21:00 . Please come to work between these timing as this will be very helpful for the support staff. 

If any agent is not willing to participate in OT , Please inform your FS / POC. Agent who are unwilling to participate in OT have to do a fixed 11:00-20:00 normal shift and have to achieve there 8 hours target. 

Any questions / confusions - Please approach me for clarification/ 

Thanks 

Kind Regards 
Viraat Joshi