Subject: RE: 13013081 ; Buyer has changed bank / refund
From: Brian Sexton <[email-masked]>
To: 'Kritika Mirchandani' <[email-masked]>
Cc: ashwinee <[email-masked]>
Date: Sun, 11 Mar 2018 17:56:03 +0000

Hi Kritika,

Could you request the manual payment details and then escalate to payments, don’t promise the refund in the email just request the details.

Kind regards,
Brian

From: Kritika Mirchandani [mailto:[email-masked]]
Sent: Thursday 8 March 2018 10:32
To: Brian Sexton <[email-masked]>
Cc: ashwinee <[email-masked]>
Subject: Flagging Issue: TID: 13013081 ; Buyer has changed bank / refund

Hi Brian,

TID: 13013081

The buyer claims that she has changed bank and can't receive her refund on the account she used to make the purchase.

Can you please advise what should be done in this case ?

Should we ask her the Manual Payment details?

Regards
Kritika