Subject: Re: Flagging RAG Case: TID: 15947439 ; Event name: Ed Sheeran, Fan Seller / invalid Proof of RAG,
From: Maxime Kurvink <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: ashwinee <[email-masked]>
Date: Fri, 9 Mar 2018 12:42:34 +0000

Hi guys,

Please ask the buyer to provide clearer proof of the entire document they received, as I can't see the full page to investigate. Hopefully the new proof will have some indication if it is genuine or another copied letter.

Thanks in advance,

Maxime

________________________________
From: Kritika Mirchandani <[email-masked]>
Sent: 09 March 2018 11:51:44
To: Maxime Kurvink
Cc: ashwinee
Subject: Flagging RAG Case: TID: 15947439 ; Event name: Ed Sheeran, Fan Seller / invalid Proof of RAG,

Hi Maxime,

TID: 15947439,

Agent has received a RAG case where the buyer has provided the proof which we don't accept.(Please find attached this update, the proof is exactly same like this).

Can you please advise as to what can we advise the buyer here as we can see that this proof is invalid.

Regards
Kritika
________________________________
From: "Subhojit Hati" <[email-masked]>
To: "Viagogo Group" <[email-masked]>
Cc: "Robert" <[email-masked]>, "Brian Sexton" <[email-masked]>
Sent: Wednesday, 7 March, 2018 19:15:35
Subject: Fwd: [IMPORTANT INFO] -  Proof of RAG - Things to Watch For.

Team,

Please keep the below update in mind when dealing with RAG issues.

Regards,
Subhojit

________________________________
From: "Robert Cosgrove" <[email-masked]>
To: [email-masked]
Cc: "Brian Sexton" <[email-masked]>, "Maxime Kurvink" <[email-masked]>
Sent: Wednesday, 7 March, 2018 19:12:18
Subject: [IMPORTANT INFO] -  Proof of RAG - Things to Watch For.

                                IMPORTANT INFO

DATE

07.03.2018

TOPIC

Proof of RAG - Things to Watch For.

DETAILS

There is a document going around at the moment, which the original poster is urging other people to use to get a refund from us.

The document can be edited (and therefore the venue name could be changed where appropriate).

We would, of course, not accept this because:

- no header or footer, so not a letter from venue

- no visible email address, so not an email from the venue

- not dated

- the file can be edited

If you have received proof of RAG from a buyer and are unsure if it is genuine proof from the venue look for the above items, if you are still unsure check with your team lead before escalating for a refund.

KB LINK