Subject: Flagging RAG Case: TID: 15947439 ; Event name: Ed Sheeran, Fan Seller / invalid Proof of RAG,
From: Kritika Mirchandani <[email-masked]>
To: Maxime Kurvink <[email-masked]>
Cc: ashwinee <[email-masked]>
Date: Fri, 9 Mar 2018 17:21:44 +0530 (IST)

Hi Maxime, 

TID: 15947439, 

Agent has received a RAG case where the buyer has provided the proof which we don't accept.(Please find attached this update, the proof is exactly same like this). 

Can you please advise as to what can we advise the buyer here as we can see that this proof is invalid. 

Regards 
Kritika 

From: "Subhojit Hati" <[email-masked]> 
To: "Viagogo Group" <[email-masked]> 
Cc: "Robert" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Sent: Wednesday, 7 March, 2018 19:15:35 
Subject: Fwd: [IMPORTANT INFO] - Proof of RAG - Things to Watch For. 

Team, 

Please keep the below update in mind when dealing with RAG issues. 

Regards, 
Subhojit 

From: "Robert Cosgrove" <[email-masked]> 
To: [email-masked] 
Cc: "Brian Sexton" <[email-masked]>, "Maxime Kurvink" <[email-masked]> 
Sent: Wednesday, 7 March, 2018 19:12:18 
Subject: [IMPORTANT INFO] - Proof of RAG - Things to Watch For. 

	

IMPORTANT INFO 

DATE 	

07.03.2018 

TOPIC 	

Proof of RAG - Things to Watch For. 

DETAILS 	

There is a document going around at the moment, which the original poster is urging other people to use to get a refund from us. 

The document can be edited (and therefore the venue name could be changed where appropriate). 

We would, of course, not accept this because: 

- no header or footer, so not a letter from venue 

- no visible email address, so not an email from the venue 

- not dated 

- the file can be edited 

If you have received proof of RAG from a buyer and are unsure if it is genuine proof from the venue look for the above items, if you are still unsure check with your team lead before escalating for a refund. 

KB LINK