Subject: RAG
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Date: Fri, 9 Mar 2018 15:35:52 +0530 (IST)

Notification of Buyer Rejected at Gate – Frequent Seller 
Seller Support to review case and to inform payments if seller is to be charged 
and what reason code to apply 

Seller 	

[email-masked] 

TID 	

15229212 

RAG details 	

Buyer was refused at gate due to invalid ticket, I investigated the case and proof provided by buyer. 

Buyers Explanation 	

Called buyer and buyer explained that at when the tickets were scanned ; he was told the tickets were cancelled and are therefore invalid. Buyer claims that she had to purchase two other tickets at the box office in order to attend the event. Buyer provided proof of purchase of new tickets bought at the venue. 

Proof of RAG 
(Attach or explain) 	

Buyer attached proof of purchase of new tickets in order to attend the event