Subject: TID: 15947439 ; Event name: Ed Sheeran / invalid Proof of RAG
From: Ashwinee Latchayya <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Fri, 9 Mar 2018 14:55:54 +0530 (IST)

Hi Kritika, 

I have received a RAG case where the buyer has provided the proof which we don't accept (see below). 

What blurb should I use in order to reply this buyer ? 

From: "Subhojit Hati" <[email-masked]> 
To: "Viagogo Group" <[email-masked]> 
Cc: "Robert" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Sent: Wednesday, 7 March, 2018 19:15:35 
Subject: Fwd: [IMPORTANT INFO] - Proof of RAG - Things to Watch For. 

Team, 

Please keep the below update in mind when dealing with RAG issues. 

Regards, 
Subhojit 

From: "Robert Cosgrove" <[email-masked]> 
To: [email-masked] 
Cc: "Brian Sexton" <[email-masked]>, "Maxime Kurvink" <[email-masked]> 
Sent: Wednesday, 7 March, 2018 19:12:18 
Subject: [IMPORTANT INFO] - Proof of RAG - Things to Watch For. 

	

IMPORTANT INFO 

DATE 	

07.03.2018 

TOPIC 	

Proof of RAG - Things to Watch For. 

DETAILS 	

There is a document going around at the moment, which the original poster is urging other people to use to get a refund from us. 

The document can be edited (and therefore the venue name could be changed where appropriate). 

We would, of course, not accept this because: 

- no header or footer, so not a letter from venue 

- no visible email address, so not an email from the venue 

- not dated 

- the file can be edited 

If you have received proof of RAG from a buyer and are unsure if it is genuine proof from the venue look for the above items, if you are still unsure check with your team lead before escalating for a refund. 

KB LINK