Subject: Stopping Seller Payment
From: Urvika Chaudhary <[email-masked]>
To: Viagogo Group <[email-masked]>
Date: Thu, 8 Mar 2018 19:23:29 +0530 (IST)

Hi Team, 

It’s been reported that not all agents are stopping seller payment when they need to. 

If a buyer reports a problem with their tickets, empty envelope, wrong tickets or anything it’s vitally important that agents stop seller payment. 

Don’t be afraid of this action. It is so easy to Record Success again later after your investigation, just email your POC, who will further reach Brian to undo the same. 

We came across 12 empty envelope orders from one seller that were investigated by Team India and they were all Pending Seller Payment even though the seller sent empty envelopes. Luckily it was noticed in time but we could have lost a lot of money just because agents did not stop seller payment. 

Please feel free to get back for further clarification. 

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked]