Subject: Re: 20942294 - Broker UK - Shawn Mendes - 16/04/2019 - live RAG
From: Ana Alvarez <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Anshul Khandelwal <[email-masked]>, Silvia Floranes <[email-masked]>, Jessie Tang <[email-masked]>
Date: Tue, 16 Apr 2019 21:01:37 +0000

Hi there guys,

This event is already over - subs are not available anymore, so please refund buyer in full and issue a 50% voucher.

Thanks!

Kind Regards,
Ana.
________________________________
From: Rosette Modiri <[email-masked]>
Sent: Tuesday, April 16, 2019 9:17 PM
To: Ana Alvarez
Cc: Anshul Khandelwal; Silvia Floranes; Jessie Tang
Subject: Fwd: 20942294 - Broker UK - Shawn Mendes - 16/04/2019 - live RAG

Hi Ana,

With reference to the above TID, we have a live RAG, the buyer had purchased 5 tickets and only 1 worked out of 5 tickets purchased. We have tickets available on the website and the buyer agreed for replacement.

Could you please get this order substituted if possible as the event has started already.

Kind Regards,
Rosette
________________________________
From: "Rosette Modiri" <[email-masked]>
To: "ana alvarez" <[email-masked]>
Cc: "Anshul Khandelwal" <[email-masked]>
Sent: Wednesday, 17 April, 2019 01:33:22
Subject: Fwd: 20942294 - Broker UK - Shawn Mendes - 16/04/2019 - live RAG

Hi Ana,

With reference to the above TID, we have a live RAG, the buyer had purchased 5 tickets and only 1 worked out of 5 tickets purchased. We have tickets available on the website and the buyer agreed for replacement.

Could you please get this order substituted if possible as the event has started already.

Kind Regards,
Rosette
________________________________
From: "Anshul Khandelwal" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 17 April, 2019 01:11:00
Subject: 20942294 - Broker UK - Shawn Mendes - 16/04/2019 - live RAG

Hi Rosette,

Buyer called reported that he has purchased 5 ticket but only 1 tickets are work and other 4 ticket are used by somebody else.

Could you please contact SS Team that buyer wants alternative tickets,

Thanks&Regards,
Anshul