Subject: Fwd: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue
From: Rosette Modiri <[email-masked]>
Date: Tue, 16 Apr 2019 13:18:41 -0700 (MST)

From: "Rosette Modiri" <[email-masked]> 
To: "Nathan" <[email-masked]> 
Cc: "Anezka Koubkova" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Gillbrinne Zola Moke" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Sent: Tuesday, 16 April, 2019 22:32:43 
Subject: Re: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue 

Hi Nathan, 

Could you please call this buyer and advise to accept the transfer of the tickets as the proof from the seller shows that the tickets have been already transferred. 

Many Thanks, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Anezka Koubkova" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Sankarshan Rajan" <[email-masked]>, "Gillbrinne Zola Moke" <[email-masked]> 
Sent: Tuesday, 16 April, 2019 22:19:37 
Subject: RE: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue 

[ mailto:[email-masked] | @Rosette Modiri ] can you help here? 

From: Anezka Koubkova 
Sent: Tuesday 16 April 2019 17:40 
To: Brian Sexton <[email-masked]> 
Cc: Sankarshan Rajan <[email-masked]>; Gillbrinne Zola Moke <[email-masked]> 
Subject: Re: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue 

Hi Brian, 

can the CS agent confirm with the buyer first that buyer accepted the tix? 

Based on proof from the S the tix have been already transferred , but are waiting for buyer's acceptance. 

Thanks, 

Anezka 

From: Brian Sexton 
Sent: Tuesday, April 16, 2019 5:32:31 PM 
To: Anezka Koubkova 
Cc: Sankarshan Rajan; Gillbrinne Zola Moke 
Subject: FW: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue 

Hi Anezka, 

Could someone please ask the Broker UK to re-call and re-transfer these tickets? Buyer is unable to see them in their AXS app account. 

Kind regards, 

Brian 

From: Sankarshan Rajan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday 16 April 2019 15:47 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Gillbrinne Zola Moke < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue 

Hi There 

In reference to the TID: 19271414, The agent contacted the buyer as advised. 

The buyer informed they have an email from AXS informing tickets have been transferred to get the tickets please create your account. 

Buyer hence created the account and still is unable to see any tickets on their account. 

Can you please check with seller support if a retransfer of these tickets would be needed here. 

Thank you and Regards 

Sankarshan Rajan 

From: "Gillbrinne Zola Moke" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 16 April, 2019 18:07:02 
Subject: Re: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue 

I called the buyer and she said that she received an email from AXS but there advising to the the tickets has been transferred she must create an AXS account prior to download the tickets, she created the AXS account but still nothing appears. 

Can you please request the seller to retransfer the tickets ? 

Regards, 
Gilbrinne 

From: "Gillbrinne Zola Moke" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 16 April, 2019 14:57:14 
Subject: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue 

Hi Rajan 

Buyer called stating he received an email that the the tickets has been transferred to his account but there is no tickets on his account AXS account 

I called the buyer to confirm whether she received an email from AXS but she confirmed to have not received any email from AXS 

Proof of buyer account is attached 

Can you please contact SS team ask them to contact the broker about the same? 

Regards, 

Gilbrinne