Subject: Fwd: 20942294 - Broker UK - Shawn Mendes - 16/04/2019 - live RAG
From: Rosette Modiri <[email-masked]>
To: ana alvarez <[email-masked]>
Cc: Anshul Khandelwal <[email-masked]>, Silvia Floranes <[email-masked]>, jessie tang <[email-masked]>
Date: Tue, 16 Apr 2019 13:17:31 -0700 (MST)

Hi Ana, 

With reference to the above TID, we have a live RAG, the buyer had purchased 5 tickets and only 1 worked out of 5 tickets purchased. We have tickets available on the website and the buyer agreed for replacement. 

Could you please get this order substituted if possible as the event has started already. 

Kind Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "ana alvarez" <[email-masked]> 
Cc: "Anshul Khandelwal" <[email-masked]> 
Sent: Wednesday, 17 April, 2019 01:33:22 
Subject: Fwd: 20942294 - Broker UK - Shawn Mendes - 16/04/2019 - live RAG 

Hi Ana, 

With reference to the above TID, we have a live RAG, the buyer had purchased 5 tickets and only 1 worked out of 5 tickets purchased. We have tickets available on the website and the buyer agreed for replacement. 

Could you please get this order substituted if possible as the event has started already. 

Kind Regards, 
Rosette 

From: "Anshul Khandelwal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 17 April, 2019 01:11:00 
Subject: 20942294 - Broker UK - Shawn Mendes - 16/04/2019 - live RAG 

Hi Rosette, 

Buyer called reported that he has purchased 5 ticket but only 1 tickets are work and other 4 ticket are used by somebody else. 

Could you please contact SS Team that buyer wants alternative tickets, 

Thanks&Regards, 
Anshul