Subject: Fwd: 21273493 - Broker CO - DIRE STRAITS LEGACY - 10/04/2019 - ask POD
From: Anurag Pradhan <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Mansi Chhabra <[email-masked]>
Date: Fri, 12 Apr 2019 09:07:16 -0700 (MST)

Hi Natalia, 

Please take ownership of this case. 

Regards, 

Anurag 

From: "Mansi Chhabra" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]> 
Sent: Friday, 12 April, 2019 07:46:49 
Subject: Fwd: 21273493 - Broker CO - DIRE STRAITS LEGACY - 10/04/2019 - ask POD 

Hi Anurag, 

Could you please assign the case to any ES agent. 

Thank You 
Mansi 

From: "valeria julia" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Friday, 12 April, 2019 07:42:12 
Subject: Re: 21273493 - Broker CO - DIRE STRAITS LEGACY - 10/04/2019 - ask POD 

Respected Ma'am, 

Please reassign to call buyer as she is from Chile and my timings dont match. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria. 

From: "Shanice McNally" <[email-masked]> 
To: "Garazi Beaumont" <[email-masked]>, "Anezka Koubkova" <[email-masked]>, "India Inbox" <[email-masked]>, "Mansi Chhabra" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Sent: Friday, April 12, 2019 12:09:26 AM 
Subject: RE: 21273493 - Broker CO - DIRE STRAITS LEGACY - 10/04/2019 - ask POD 

Hi Gara, 

If the seller has proof of delivery/attempted delivery please request payment as seller fulfilled. 

Thanks, 

Shanice 

From: Garazi Beaumont 
Sent: Thursday 11 April 2019 13:51 
To: Anezka Koubkova <[email-masked]>; India Inbox <[email-masked]>; Mansi Chhabra <[email-masked]>; Shanice McNally <[email-masked]> 
Cc: valeria julia <[email-masked]>; Brian Sexton <[email-masked]> 
Subject: Re: 21273493 - Broker CO - DIRE STRAITS LEGACY - 10/04/2019 - ask POD 

Hi 

This order went through as Correos instead of ELS by mistake. Event yesterday, seller tried calling us but lines closed, texted us but we did not reply. So he sent a Rappi to buyer´s address and has sent proof of delivery. 

Please check with the buyer if they finally received the tickets. If not, buyer could be refunded as Product error /CS error as we did not respond. The seller could not use Correos as the event was the same day, could not contact the buyer as we did not reply and did their best to deliver and sent proof. 

[ mailto:[email-masked] | @Shanice McNally ] could you please confirm seller is to be paid here? 

Kind Regards, 

Garazi 

Senior Seller Support Agent 

Team Lead Nikita Griffin 

From: Anezka Koubkova 
Sent: 11 April 2019 13:20:14 
To: India Inbox; Mansi Chhabra; Garazi Beaumont 
Cc: valeria julia; Brian Sexton 
Subject: Re: 21273493 - Broker CO - DIRE STRAITS LEGACY - 10/04/2019 - ask POD 

Hi [ mailto:[email-masked] | 
@Garazi Beaumont ] , 

can you please ask the S to provide proof of delivery? 

S said he was going to ship with motorboy and then he said he delivered and left with doorman, but there is no proof and B claims no tix received. 

Thanks, 

Anezka 

From: India Inbox 
Sent: Thursday, April 11, 2019 12:35:18 PM 
To: Mansi Chhabra; Anezka Koubkova 
Cc: valeria julia; Brian Sexton 
Subject: Re: 21273493 - Broker CO - DIRE STRAITS LEGACY - 10/04/2019 - ask POD 

Hi Anezka, 

Please can someone request a delivery proof? Broker CO 

Kind regards 

Jose 

From: Mansi Chhabra < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 11 April 2019 10:01:11 
To: India Inbox 
Cc: valeria julia 
Subject: Fwd: 21273493 - Broker CO - DIRE STRAITS LEGACY - 10/04/2019 - ask POD 

Hi, 

With reference to TID: 21273493, buyer emailed informing that he has not received the tickets and now the event is over. 

Could you please ask SS agent to contact CO broker to provide proof of delivery. 

Thank You 

Mansi 

From: "valeria julia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mansi Chhabra" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 11 April, 2019 12:14:03 
Subject: 21273493 - Broker CO - DIRE STRAITS LEGACY - 10/04/2019 - ask POD 

Respected Ma'am, 

The buyer of this case came to us thru email claiming she didnt receive the tickets. I can also see the broker was saying as the sale was late, he was going to ship with motorboy and then he said he delivered and left with doorman, but there is no proof. 

Can you ask for proof please thru SS? 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.