Subject: FW: [OLS COMMS] - Security Centre / 2-Step Verification
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Jana Garbe <[email-masked]>, Maiwenn Gouthe <[email-masked]>, David Lee <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Fri, 12 Apr 2019 13:00:16 +0000

Hi all,

Please ensure all agents have read this and confirmed as understood.

Kind regards,
Brian

From: Jana Garbe
Sent: Thursday 11 April 2019 18:13
To: CSLeads <[email-masked]>
Cc: Stephen Blake <[email-masked]>; David Lee <[email-masked]>; Maiwenn Gouthe <[email-masked]>
Subject: [OLS COMMS] - Security Centre / 2-Step Verification
Importance: High

Hi all,

All agents - CF and Seller Support - have been assigned to COMMS regarding  a feature which is called "2-Step Verification" with which we intend to provide stronger security measures for the customer's payment and personal details. In order to prevent unauthorised changes, any change regarding payment details or personal details has to be confirmed by entering a "One Time PIN code" which is sent to the customer.

Please note that should you receive any contacts relating this issue - please flag them to India Inbox who will flag to Thiago Pavoni.

  *   Please ensure that all agents read through the COMMs and confirm at the bottom of the page that you have understood the content.

Additionally, a Wiki page has been created which includes more detailed information on the 2-Step verification process.

Limerick, Taiwan, USA: https://ols.talentlms.com/unit/view/id:4303
South Africa, Taiwan, India: https://ols.talentlms.com/unit/view/id:4304

Kind regards,

Jana Garbe
Training & Quality
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