Subject: Re: 17044638 - Broker - US - Childish Gambino & Tame Impala & Ariana Grande - Coachella Music Festival 2019 - Weekend 1 - 12/04/2019 - No one at pick up point
From: Jacklyn Coronel <[email-masked]>
To: Rebecca Foley <[email-masked]>, Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Saurabh Agarwal <[email-masked]>, Silvia Floranes <[email-masked]>, Jessie Tang <[email-masked]>
Date: Thu, 11 Apr 2019 22:15:40 +0000

Hello,

Seller confirmed that this was settled and they finalised the details with the buyer recently.

I'll check in with the buyer.

Best regards,

Jacklyn

Seller Support US, viagogo Inc
Phone: (415) -429-1056
7 days a week 1pm EST – 10pm EST

________________________________
From: Rebecca Foley
Sent: Thursday, April 11, 2019 5:05:57 PM
To: Rosette Modiri; CS.NewYork
Cc: Saurabh Agarwal; Silvia Floranes; Jessie Tang
Subject: Re: 17044638 - Broker - US - Childish Gambino & Tame Impala & Ariana Grande - Coachella Music Festival 2019 - Weekend 1 - 12/04/2019 - No one at pick up point

Hi @CS.NewYork<mailto:[email-masked]>,

Can you please advise here?

Buyer went to the pickup point and was told they had no information regarding their tickets.

Buyer was given the number for Eric, who they attempted to contact but without success.

The buyer confirmed the name and number of the person picking up the tickets but this doesn't seem to have been passed to CSNY. The details are as follows:
Name: Dr. Gabriele Knecht
Number: +491777221468

Buyer received the below pickup details:

Can we please confirm with the seller the buyer's details so they can pick up the tickets.

Kind regards,
Rebecca
________________________________
From: Rosette Modiri <[email-masked]>
Sent: 11 April 2019 22:51
To: Rebecca Foley
Cc: Saurabh Agarwal; Silvia Floranes; Jessie Tang
Subject: Fwd: 17044638 - Broker - US - Childish Gambino & Tame Impala & Ariana Grande - Coachella Music Festival 2019 - Weekend 1 - 12/04/2019 - No one at pick up point

Hi Rebecca,

With reference to the above TID, the delivery plan is Pickup and the buyer went to the pickup point however they didn't recognize him and he also tried to contact the number given on the pickup instructions but there's no response. I checked the case, it's been 6 days since the buyer confirmed the name and phone number of the person picking up the wristbands however none from our side has replied on the email which means the pickup name was not forwarded to the pickup location.

Could you please contact CSNY to confirm the below pickup name to the Broker US so that the buyer can collect the wristbands.

Pickup name: Dr. Gabriele Knecht
Phone number: +491777221468

Kind Regards,
Rosette
________________________________
From: "Saurabh Agarwal" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 12 April, 2019 02:33:57
Subject: 17044638 - Broker - US - Childish Gambino & Tame Impala & Ariana Grande - Coachella Music Festival 2019 - Weekend 1 - 12/04/2019 - No one at pick up point

Hello Rosette,

Buyer called and complaint that Stubhub Collection do not have any information regarding the tickets which they have purchased also they have tried calling Eric to the number provided by us but no response.

Buyer have confirmed the address and the number to which they have tried contact.
Stubub Collection Omni Rancho Las Palmas Resort & Spa 4100 Bob Hope Dr. Rancho Mirage, CA 92270

Collection Hours:
Thursday, April 11: 1:00 PM - 6:00 PM
Friday, April 12: 10:00 AM - 8:00 PM

Contact: Eric - 519 860 0146

Please forward this case to the relevant team so they can get confirmation and then contact buyer confirming the location of tickets.

Thank you,
Saurabh Agarwal