Subject: Re: 21288301 / fan seller / Drake / 11/04/2019 19:00 (Local) / buyer reported that the date on ticket was 9th april instead of 11th april.
From: Saurabh Agarwal <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Sumit Gangwar <[email-masked]>
Date: Thu, 11 Apr 2019 15:09:53 -0700 (MST)

Case has been already handled by agents and escalated to payments for refund. 

Thank you, 
Saurabh A 

From: "Rosette Modiri" <[email-masked]> 
To: "Saurabh Agarwal" <[email-masked]> 
Cc: "Sumit Gangwar" <[email-masked]> 
Sent: Friday, 12 April, 2019 02:16:47 
Subject: Fwd: 21288301 / fan seller / Drake / 11/04/2019 19:00 (Local) / buyer reported that the date on ticket was 9th april instead of 11th april. 

Hi Saurabh, 

This buyer purchased the tickets for 11/04/19 but received tickets for 09/04/19. The buyer just reported the issue today and we're unsure if they attended the event on 09/04/19 or not. If they didn't , please escalate the case to payment to refund the buyer. 

Regards, 
Rosette 

From: "Sumit Gangwar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 12 April, 2019 02:10:24 
Subject: 21288301 / fan seller / Drake / 11/04/2019 19:00 (Local) / buyer reported that the date on ticket was 9th april instead of 11th april. 

Hi Rosette, 

This is regarding above mentioned TID, Buyer mailed that the ticket had a wrong date which is 9th and the date he purchased for is 11th of April. 
So we need to confirm from buyer whether the buyer did attend event on 9th April or not.To confirm call is required. 

Kindly assign it to calling agent. 

Regard's 
Sumit