Subject: Re: 21273344 - FAN SELLER - Childish Gambino & Tame Impala & Ariana Grande - Coachella Music Festival 2019 - Weekend 1 -12/04/2019 - wrong tickets
From: Rebecca Foley <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Anshul Khandelwal <[email-masked]>, Jessie Tang <[email-masked]>, Silvia Floranes <[email-masked]>
Date: Thu, 11 Apr 2019 21:46:23 +0000

Hi Rosette,

You can offer the buyer a voucher of €100 as advised by Jessie. If they push back we can request a receipt to reimburse the parking costs.

Thanks,
Rebecca
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From: Rosette Modiri <[email-masked]>
Sent: 11 April 2019 22:09
To: Rebecca Foley
Cc: Anshul Khandelwal; Silvia Floranes; Jessie Tang
Subject: Fwd: 21273344 - FAN SELLER - Childish Gambino & Tame Impala & Ariana Grande - Coachella Music Festival 2019 - Weekend 1 -12/04/2019 - wrong tickets

Hi Rebecca,

With reference to the above TID, the buyer is claiming that they purchased the tickets with car camping however the tickets received do not include Include Parking Pass. After the investigation, we found out that the buyer originally purchased the tickets with parking pass under TID 19837353 and firstly the order has been replaced to TID 21238388 then finally subbed to TID 21273344 which doesn't include Parking pass.

Could you please advise if we can provide any compensation to this buyer as the new tickets received do not include the Parking pass and the event is in 22 hours away.

Kind Regards,
Rosette
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From: "Anshul Khandelwal" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 12 April, 2019 02:11:53
Subject: 21273344 - FAN SELLER - Childish Gambino & Tame Impala & Ariana Grande - Coachella Music Festival 2019 - Weekend 1 -12/04/2019 - wrong tickets

Hi Rosette,

Buyer called stating that he has purchased the tickets for childish gambino with car camping as he received different tickets as car camping is not listed on the tickets.

Under TID:19837353 Buyer purchased childish gambino with car camping as order move to sub under TID 21273344 there is no listing notes available for car camping.

Buyer asking for refund as he received wrong tickets and stating that tickets arriving hours away from the event and after it has started.

Thanks&Regards,
Anshul