Subject: Re: 21278007 - Broker US - Tyler Perry's Madea's Farewell Play Tour - 11/04/2019 19:00 - Issues to login and download tickets
From: Rebecca Foley <[email-masked]>
To: Rosette Modiri <[email-masked]>, Silvia Floranes <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>, Jessie Tang <[email-masked]>
Date: Thu, 11 Apr 2019 21:28:19 +0000

Hi @Silvia<mailto:[email-masked]>,

Can you please download these tickets so we can send to the buyer via CM.

Thanks,
Rebecca
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From: Rosette Modiri <[email-masked]>
Sent: 11 April 2019 21:29
To: Rebecca Foley
Cc: Natalia Cabrera Castilla; Silvia Floranes; Jessie Tang
Subject: Fwd: 21278007 - Broker US - Tyler Perry's Madea's Farewell Play Tour - 11/04/2019 19:00 - Issues to login and download tickets

Hi Rebecca,

This particular buyer is unable to access the account as they forgot the password and the event is in few hours.

As the event is in 3 hours away, could you please send the tickets to buyer via CM to [email-masked].

Kind Regards,
Rosette
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From: "Natalia Cabrera Castilla" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 12 April, 2019 00:58:35
Subject: 21278007 - Broker US - Tyler Perry's Madea's Farewell Play Tour - 11/04/2019 19:00 - Issues to login and dowload tickets

Hi Rose!

This buyer called chasing tickets stating that is unable to login to his viagogo account, as she forgot the password, and never received any email from us I requested the buyer to provided us with alternative email as the event is in 4 hours and she's unable to reset it neither receiving our emails.

Can you please ask the relevant department to forward the tickets via customermail to the below address : [email-masked]

Kind Regards
Natalia