Subject: Fwd: 20679172 / broker /Tyler Perry / 5 day(s), 17 hours ago / buyer did not get tickets in flash seat account.
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Sumit Gangwar <[email-masked]>
Date: Thu, 11 Apr 2019 13:43:00 -0700 (MST)

Hi there, 

This buyer has reported after the event that they've never received the tickets and it's been 6 days since the Broker US has been told to provide us with proof of transfer but there is no update yet. 

Could you please contact CS.NY to remind the Broker US to provide the proof of transfer as the buyer is still waiting for an update regarding this issue. 

Kind Regards, 
Rosette 

From: "Sumit Gangwar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 11 April, 2019 23:22:33 
Subject: 20679172 / broker /Tyler Perry / 5 day(s), 17 hours ago / buyer did not get tickets in flash seat account. 

Hi Rosette, 

This is regarding the above mentioned TID, the case opened up as follow up(marked as flagged to fs for an update) ,previously been wrongly flagged as RAG case, 
the buyer sent proof that he never received tickets in flash seats account , seller was asked for proof , seller never replied 

Kindly get it checked with the relevant team. 

Regard's 
Sumit