Subject: Re: Reassign
From: Rosette Modiri <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>, Julian Aguire <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>, Valeria Julia <[email-masked]>, Mansi Chhabra <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>
Date: Thu, 11 Apr 2019 11:32:43 -0700 (MST)

Hi All, 

@ Natalia , please take ownership of the first 4 TIDs 
@ Julian , please take ownership of the last 4 TIDs. 

Kind Regards, 
Rosette 

From: "Mansi Chhabra" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]> 
Sent: Thursday, 11 April, 2019 18:05:38 
Subject: Reassign 

Hi Guys, 

Please assign the case following cases to ES agents: 

- 21032071: tix stuck in transit, we need to call UPS ARG as UPS UK wont give any update and will request to call ARG branch. Time to call 6pm india time. 

- 19877305: B is from MX so I cant call due to shift timings, because previous agent wanted to call. Time to call is 20:30pm India time. 

- 21197446: bounced. B is from ES, i called but mobile was off. 

- 21234680: bounced. B is from ES, i called but no pick. 

- 21277517: bounced. B is from PE. Time to call is 7.30pm, india time 

- 21274975: bounced. B is from ES, wants to be called at 13.10pm of Canary Island time. 

- 21132194: bounced. B is from MX. Time to call is 20:30pm India time. 

- 21232799: bounced. B is from MX. Time to call is 20:30pm India time. 

Thank You 
Mansi Chhabra