Subject: Re: TID: 21126534 - Fan seller IT - Metallica , Date : 08/05/2019, When: 27 day(s) away - Buyer didn't provide the correct delivery address and the seller is waiting for the DA for shipment.
From: Worchuirin M <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Himanshu Manral <[email-masked]>
Date: Thu, 11 Apr 2019 07:17:23 -0700 (MST)

Hi Rose, 

Can you please assign this case to night agent to call the buyer to request their DA? 

Kind Regards, 
M.Worchuirin 

From: "Himanshu Manral" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Sent: Thursday, 11 April, 2019 19:42:14 
Subject: TID: 21126534 - Fan seller IT - Metallica , Date : 08/05/2019, When: 27 day(s) away - Buyer didn't provide the correct delivery address and the seller is waiting for the DA for shipment. 

Hello Mike, 

Sent few emails to the buyer requesting correct DA - No response from the Buyer side yet. 
Required direct phone call to buyer for the correct DA or Travel address. 
Seller shipment failed due to incorrect DA. 
Seller is asking for the correct DA and concerned about the failed shipment refund process due to buyer's fault. 

The case is on follow up at the moment. 
TID: 21126534 
State : Shipment Failed 
Plan : UPS - Italy International (Express Saver) 
Must ship by : 17/04/2019 

Thank you! 

Regards, 
Himanshu