Subject: Wrong Tickets Ownership Update
From: Kritika Mirchandani <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Virat <[email-masked]>
Date: Thu, 11 Apr 2019 02:46:11 -0700 (MST)

Hi All, 

Please confirm that you have read and understood the update mentioned below: 

If the buyer purchased paper tickets and received incorrect tickets and they ask for a refund – you ask the buyer to return the tickets and follow up until proof of returned shipment is provided and then yu can escalate the case to Payments. 

After you move an order to pending substitution you exit the case the following way: 

    * Eticket : Wrap up 
    * Paper Ticket – Less than two weeks: Wrap up 
    * Paper Ticket – More than two weeks: Escalate to payments for partial refund for returned shipping 

Please make sure that this information is disseminated to the Floor as well. 

Thank you. 

Kind Regards 
Kritika Mirchandani