Subject: Re: 20992499-Fan Seller -Ajax vs Juventus - Quarter -10/04/2019 21:00- Buyer Rag and looking for the replacement tix
From: Shauna Hedderman <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Ravi <[email-masked]>, Silvia Floranes <[email-masked]>, Jessie Tang <[email-masked]>
Date: Wed, 10 Apr 2019 20:36:43 +0000

Hi Rosette,

I have now escalated this for a refund for the buyer as the event began 2 hours ago.

Kind Regards,
Shaunna
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From: Rosette Modiri <[email-masked]>
Sent: 10 April 2019 21:35
To: Shauna Hedderman
Cc: Ravi; Silvia Floranes; Jessie Tang
Subject: Re: 20992499-Fan Seller -Ajax vs Juventus - Quarter -10/04/2019 21:00- Buyer Rag and looking for the replacement tix

Hi Shauna,

The buyer has reported that their tickets showed as invalid when they tried to scan them and due to that they couldn't get access and chasing the new tickets.

Kind Regards,
Rosette
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From: "Shauna Hedderman" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Cc: "Ravi" <[email-masked]>, "Silvia Floranes" <[email-masked]>, "jessie tang" <[email-masked]>
Sent: Thursday, 11 April, 2019 01:53:57
Subject: Re: 20992499-Fan Seller -Ajax vs Juventus - Quarter -10/04/2019 21:00- Buyer Rag and looking for the replacement tix

Hi Rosette,

Is the buyer on the phone?

Why is the buyer RAG? What have they been told at the venue?

We need more information before we can proceed.

Can this be investigated further and let us know all the information from the buyer?

Kind Regards,
Shaunna
________________________________
From: Rosette Modiri <[email-masked]>
Sent: 10 April 2019 20:56
To: Shauna Hedderman
Cc: Ravi; Silvia Floranes; Jessie Tang
Subject: Fwd: 20992499-Fan Seller -Ajax vs Juventus - Quarter -10/04/2019 21:00- Buyer Rag and looking for the replacement tix

Hi Shauna,

With reference to the above TID, the buyer has reported live RAG and there are tickets available on our website hence the agent has moved the order to pending substitution.

Could you please get this order replaced.

Kind Regards,
Rosette
________________________________
From: "Ravi" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 11 April, 2019 01:20:27
Subject: 20992499-Fan Seller -Ajax vs Juventus - Quarter -10/04/2019 21:00- Buyer Rag and looking for the replacement tix

Hi Rosette,

With reference to TID: 20992499. Buyer got Rag at the venue, He is asking for the replacement tix. Kindly help in arranging the tix. Event was 1 hours ago.

Regards,
Ravi Shanker Sharma