Subject: Re: 21047416 - Broker US- Deafheaven & Baroness- 10/04/2019 18:30- Buyer wants to update the email address
From: Silvia Floranes <[email-masked]>
To: Shauna Hedderman <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Ravi <[email-masked]>, Jessie Tang <[email-masked]>
Date: Wed, 10 Apr 2019 20:15:39 +0000

Please remind the buyer to update their account email.

@Shauna<mailto:[email-masked]>  you can send them the tickets via CM. The tickets are in fact QR codes which do not need to be printed. Let the buyer know

thank you

Silvia

________________________________
From: Shauna Hedderman
Sent: 10 April 2019 21:07:47
To: Rosette Modiri
Cc: Ravi; Silvia Floranes; Jessie Tang
Subject: Re: 21047416 - Broker US- Deafheaven & Baroness- 10/04/2019 18:30- Buyer wants to update the email address

Hi Rosette,

TL Silvia has sent the password reset to the buyer.

They will need to log in to their account with their old email address and the new password.

They will then need to change the email address themselves on their account.

Please advise buyer of the above.

Kind Regards,
Shaunna
________________________________
From: Rosette Modiri <[email-masked]>
Sent: 10 April 2019 20:44
To: Shauna Hedderman
Cc: Ravi; Silvia Floranes; Jessie Tang
Subject: Fwd: 21047416 - Broker US- Deafheaven & Baroness- 10/04/2019 18:30- Buyer wants to update the email address

Hi Shauna,

With reference to the above TID, the buyer has requested for email address change however the event is in few hours and the buyer hasn't downloaded the tickets yet.

Could you please send the tickets to buyer via CM to [email-masked].

Kind Regards,
Rosette
________________________________
From: "Ravi" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 11 April, 2019 00:52:11
Subject: 21047416 - Broker US- Deafheaven & Baroness- 10/04/2019 18:30- Buyer wants to update the email address

Hi Rosette,

With reference to TID : 21047416. Buyer called saying he has no access to his email anymore and he cannot remember his password for his viagogo account. Kindly help in updating the new email address so that buyer can download the tix. Event is taking place in 3 hours.

Email needs to be updated - [email-masked]
Old email address- [email-masked]