Subject: [Training Update] Rejected at Gate
From: Kritika Mirchandani <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Virat <[email-masked]>
Date: Wed, 10 Apr 2019 07:42:57 -0700 (MST)

Hi All, 

We have updated the RAG training again with a new update on the printing issue. 

Slide 13 : Explanation added as to what happens if the buyer did not print their etickets – those scenarios are very sensitive and need to be discussed with the agents. 
Slide 19 : An explanation has been added that you need to ask for proof of the buyer advised they did not print their tickets and was sent to the box office where he is told the tickets are invalid. 
Please confirm that you have read and understood this update and make sure to disseminate this information to the floor. 

The OLS has been updated as well. 

Thank you. 

Kind Regards 
Kritika Mirchandani